bd4i Privacy Policy
Here is a complete description of how your personal information is collected, used, stored, and protected on the bd4i platform.
Introduction & Scope of Policy
bd4i ("we", "our", or "platform") is a safe and reliable online casino and betting service in Bangladesh. This privacy policy explains what information we collect about you when you use the bd4i website and related services, how that information is used, and what your rights are.
This policy applies to all users — both those who are simply browsing and those who are active account holders. By creating an account on bd4i or using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.
We believe that transparency and user trust are the foundation of a healthy and responsible online gaming environment. We therefore commit that your information will never be sold to third parties and will only be used for the purposes described in this policy.
What Information We Collect
bd4i collects information in several ways. Details by category are provided below:
2.1 Information You Provide Directly
Information you provide when registering an account and using the platform:
- Full name and date of birth (for age verification)
- Email address and contact information
- Documents submitted for identity verification (copy of national ID or passport)
- Mobile banking numbers used for financial transactions (bKash, Nagad, Rocket, Upay)
- Bank account details that you provide yourself
- Written messages submitted during support or complaints
2.2 Automatically Collected Information
When you use bd4i, certain information is collected automatically:
- IP address and device identifier
- Browser type, language settings, and operating system details
- Time of site access, page view history, and navigation patterns
- Cookie and session data
- Information related to login and logout duration
2.3 Transaction Information
Records of all financial transactions related to deposits, withdrawals, and gaming activity are retained. This includes deposit amounts, withdrawal amounts, payment methods used, transaction date and time, and success or failure status.
How We Use Your Information
bd4i uses your information only for the following legitimate purposes:
- Account management: Your identity information is used to create, verify, and keep your account secure.
- Service delivery: Information required to process gaming, betting, and financial transactions is used accordingly.
- Customer support: Information is used to resolve your issues and respond to support requests.
- Fraud prevention & security: Information is analysed to prevent illegal activity, fraud, and account hacking.
- Age verification: To ensure that only users aged 21 or above are able to use the platform.
- Responsible gaming: To monitor your gaming behaviour, identify potential issues, and provide assistance.
- Service improvement: To analyse usage patterns and improve the quality and functionality of the platform.
- Communications: To send important updates, transaction confirmations, and support-related messages.
bd4i never sells or rents your personal information to third-party advertisers or data brokers.
Cookies & Similar Technologies
bd4i uses cookies and similar tracking technologies to ensure the functionality of the platform and to improve the user experience.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the platform. They include maintaining login sessions, security verification, and fraud prevention. These cookies cannot be disabled, as the platform would not function properly without them.
4.2 Functional Cookies
These cookies remember your preferences such as language settings, display preferences, and gaming preferences. They are optional and you can manage them through your browser settings.
4.3 Analytics Cookies
These cookies are used to understand how the platform is being used and to improve the service. The data collected is aggregated and not personally identifiable.
Most browsers allow you to reject or delete cookies. However, disabling essential cookies may cause some services to not function properly.
Data Sharing & Third Parties
bd4i never sells your personal information. However, in certain circumstances we may share information with the following parties:
5.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, and managing technical infrastructure. These partners will only receive the information necessary for their designated tasks and operate under strict confidentiality agreements.
5.2 Legal Obligations
We may disclose information if required by court order, a lawful request from a law enforcement authority, or under applicable law. In such cases we will only provide the minimum information legally required.
5.3 Fraud Prevention
Relevant information may be shared with the relevant authorities in connection with investigations into fraud, money laundering, or other illegal activity. This is necessary to protect all users.
5.4 Business Transfers
If there is ever a significant change to the business structure of bd4i (such as a merger or acquisition), user information may form part of that process. We will notify you before any such change takes place.
Data Security Measures
bd4i gives the highest priority to the security of your personal information. We implement the following technical and administrative measures:
- SSL Encryption: All data transmission is encrypted using SSL/TLS technology, keeping your information secure as it travels over the internet.
- Database encryption: Stored sensitive information such as passwords and financial details is kept in an encrypted format.
- Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
- Access controls: Only authorised personnel can access specific information, and a log of every access is retained.
- Regular security audits: Regular security audits are conducted to identify system vulnerabilities.
- Firewall & intrusion detection: Advanced cybersecurity measures are active at the server level.
However, no online system is 100% secure. Should a security breach occur, we will notify affected users as quickly as possible and take the necessary steps.
Data Retention Period
bd4i retains your information only for as long as necessary. The retention policy for different types of information is set out below:
- Account information: Complete information is retained for as long as the account is active. Even after an account is closed, records may be kept for a specified period to meet legal and regulatory requirements.
- Financial transaction records: Transaction records are retained for an extended period to prevent financial fraud and to comply with anti-money laundering (AML) rules.
- Support communications: Customer support records are retained for a sufficient period to assist with resolving issues in the future.
- Security logs: Access logs and security-related information are deleted after regular review.
Once the need to retain information has ended, bd4i securely deletes or anonymizes it so that you can no longer be identified.
User Rights
As a user of the bd4i platform, you have several rights over your own information:
8.1 Right to Access
You can contact us at any time to find out what information we hold about you. We will respond within a reasonable time.
8.2 Right to Rectification
If any information in your account is incorrect or incomplete, you can request that it be corrected. You can update most information yourself from your account settings.
8.3 Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, some information may have to be retained for legal or regulatory reasons.
8.4 Right to Object to Processing
You can withdraw your consent to marketing communications at any time. To do so, go to your account settings and change your communication preferences, or contact our support team.
8.5 Right to Data Portability
You can request your information in a structured, commonly used, and machine-readable format.
Protection of Minors
bd4i strictly does not provide services to anyone under the age of 21. Our platform is for adults aged 21 or above only.
We verify age at the time of registration and, where there is any doubt, additional identity documents may be requested. If we learn that a person created an account while under the age of 21, that account will be suspended immediately and the relevant information will be deleted.
If a parent or legal guardian suspects that their minor child is using bd4i, please contact our support team immediately.
Policy Changes & Updates
bd4i may update this privacy policy over time due to changes in our services or applicable law. When changes are made:
- The "Last Updated" date at the top of the page will change.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the service after a change will be considered acceptance of the new policy.
We recommend that you visit this page regularly to read the latest policy. Previous versions of this policy will be provided upon request.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact the bd4i support team. We provide 24/7 support and can be contacted in both Bengali and English.
Active 24/7 — connect directly via chat
For data protection requests such as accessing, correcting, or deleting your information, please write to the email above with the subject "Data Protection Request". We will endeavour to respond within a reasonable time.